XTan Sunless is not responsible for lost or stolen packages, so please contact the carrier regarding tracking updates and lost packages. XTan Sunless is also not responsible to cover any additional shipping costs or refunding your shipping in the event you are unavailable to accept your package and it is returned.
If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
